Open positions

In the Product Support Engineer role, you will resolve issues that affect our growing fleet of vehicles, in addition to creating new diagnostic tools and processes that will be used throughout Tesla to globally scale our revolutionary approach to vehicle service.

This role is at a key connection point between our worldwide service centers and the development and production base in Silicon Valley, California. Your responsibility will be to keep our vehicles on the road through proactive analyses of the vehicle fleet and to reduce their time spent in service centers by your effective remote diagnostic work. You need to be able to efficiently work with large amounts of data in order to process information and make the correct conclusions in a timely manner.

A strong technical background in diagnosing complex electromechanical systems with heavy software content and deployed in safety-critical applications is required. You will perform supporting activities for engineering and manufacturing to implement new vehicle firmware and hardware upgrades that improve vehicle and system performance. This engineer must be passionate about diagnostics, must be a strong critical thinker with great fluency understanding technical system-level architecture and issues.